Customer Data Request

Request access, correction, portability, or deletion of your personal data.

Customer Data Request

You own your personal information. This page explains what you can ask us to do with it, how to make a request, and what happens once we receive one.

Fineyst Neon handles every request in the same way, wherever you live. You do not need to cite a particular law to make one, and making a request will never affect your order, your warranty or the service you receive from us.

1. What You Can Request

Access. A copy of the personal information we hold about you, including your order history, the contact details on your account, and the design files you have sent us.

Correction. Any information that is wrong or out of date, put right. Names, addresses, spellings and contact details are the most common.

Deletion. Removal of your personal information from our systems, subject to the limits in Section 5 below.

Deletion of design files. Removal of the artwork, logos and design files you uploaded for a custom order, separately from the rest of your data.

Portability. A copy of your information in a structured, machine-readable format that you can take elsewhere.

Marketing opt-out. Removal from all marketing emails and messages. You will still receive transactional messages about any active order.

Objection or restriction. A request that we stop using your information for a particular purpose, or pause our use of it while a query is resolved.

Withdrawal of consent. Where we rely on your consent, you can withdraw it at any time.

2. How to Submit a Request

Email info@fineystneon.com with the subject line Data Request.

Please include:

  • Your full name
  • The email address used to place your order
  • Your order number, where you have one
  • Which of the requests in Section 1 you are making
  • Where you are requesting deletion, whether you want your design files removed as well

If you would rather speak to someone first, call +1 888 595 5080 and we will walk you through it.

3. Verifying Your Identity

Before we act on a request, we need to be reasonably confident that you are who you say you are. This protects your account from anyone attempting to access or delete your information without your permission.

In most cases, sending your request from the email address on the order is sufficient. For requests involving deletion or a full data export, we may ask you to confirm one or two details we already hold, such as a recent order number or the shipping address used.

We will never ask you for your password, your full card number, or a copy of a government identity document.

4. What Happens Next

We acknowledge every request within 5 business days.

We complete most requests within 30 days. Where a request is complex, or where you have made several requests together, we may need up to a further 30 days. If that happens we will tell you before the first 30 days are up, and explain why.

There is no charge for making a request. If a request is clearly excessive or repetitive, we may charge a reasonable fee or decline it, and we will always explain our reasoning in writing.

5. Limits on Deletion

Some information we are required to keep, and some we need in order to continue serving you. When you ask us to delete your data, we will tell you exactly what has been removed and what has been retained, and why.

Order and transaction records. Retained for 7 years to meet tax and accounting obligations. These are archived and removed from active marketing and service use.

Active orders. We cannot delete the information needed to manufacture, ship and support an order that is still in progress. Ask again once your order has been delivered.

Custom design files. These are held for the duration of your warranty so that we can reproduce or repair your sign. You are free to have them deleted sooner, but if you do, we may be unable to remake your exact sign under warranty later. We will confirm this with you before deleting.

Fraud and dispute records. Where information is needed to defend a legal claim, resolve a chargeback or investigate fraud, it is retained until that matter is closed.

Marketing suppression list. When you unsubscribe we keep a minimal record of your email address on a suppression list. This exists solely to ensure you are not contacted again, and it is never used for any other purpose.

6. Requests Made on Someone Else's Behalf

You may authorise another person or a service to make a request for you. We will ask for written confirmation from you directly, or a signed authorisation, before we act on it.

For a business account, requests should come from a named contact on the account.

7. If You Are Not Satisfied

Tell us. Email info@fineystneon.com and ask for your request to be reviewed. A second member of our team will look at it and respond.

If you are in the European Economic Area or the United Kingdom, you also have the right to complain to your national data protection authority. If you are in California, you may contact the California Privacy Protection Agency. We would ask you to come to us first so we have the chance to put it right.

8. Related Information

How we collect and use your information is set out in full in our Privacy Policy. This page covers only the requests you can make about it.

9. Contact

Fineyst Neon 122 Henderson Rd, Sandy Creek, NY 13145, USA Email: info@fineystneon.com Phone: +1 888 595 5080