Returns, Refunds & Warranty

Every Fineyst Neon sign is designed, built and finished to order. That is what makes each piece genuinely yours - and it shapes how cancellations, claims and warranty work. This policy sets out what we guarantee, what we ask of you, and how we put things right when they go wrong.

1. Design Approval & Production

No sign enters production until you have approved it.

Before we begin, our team confirms your final design, wording, dimensions, colours and finish with you in writing. This is your opportunity to change anything - please review your proof carefully.

• Tell us about any required changes before you approve your proof.
• Approving your proof authorises production to begin.
• Once approved, your order joins the production queue and can no longer be modified.

If we do not hear from you within a reasonable period, we may proceed on the basis of the last confirmed details. Orders that reach production this way are no longer eligible for cancellation or modification.

2. Cancellations

Because every sign is made to order, we are unable to accept returns on custom pieces. We can, however, cancel your order at no cost before production begins.

To request a cancellation, email info@fineystneon.com as early as possible.

• Requests received before production begins are refunded in full.
• Once production has begun, materials have been cut and the piece is uniquely yours. At that point the order cannot be cancelled or refunded.

3. Inspection on Delivery

Please open and inspect your order as soon as it arrives.

Report any defect, transit damage, incorrect item, missing component or discrepancy within 45 days of delivery by emailing?info@fineystneon.com with:

• Your order number
• A description of the issue
• Photographs showing the fault clearly
• Photographs of the outer packaging, including any visible damage

Where the packaging is damaged, please also notify the delivery carrier within the same window. Carrier notification protects your claim and ours.

Orders not reported within 45 days of delivery are treated as accepted, complete and correct.

4. How We Resolve a Claim

We review every claim promptly and confirm the outcome in writing.

Where a fault is confirmed, we will repair the sign, replace the affected part, or remake the piece entirely at no cost to you, shipping included.

We may ask for an additional photograph or a short clarification before we begin, so that the replacement is right the first time.

You will never be asked to return a product before your replacement has been approved.

5. Missing or Undelivered Orders

If your carrier has confirmed delivery but your order has not arrived, contact us immediately at info@fineystneon.com. We will open an investigation with the carrier and pursue it on your behalf.

Fineyst Neon is not liable for orders recorded as delivered by the carrier. We will nonetheless do everything reasonably within our power to trace your order and reach a fair outcome.

6. Warranty

Every custom sign carries a 2 years limited warranty against manufacturing defects and component failure under normal indoor use.

To make a claim, email us with your order number and clear photographs or video of the fault. Where the claim is covered, we will supply a replacement part or arrange a repair at no cost to you.

The warranty does not cover: physical damage occurring after delivery, improper or unsupported installation, exposure to moisture on indoor-rated products, power surges, unauthorised modification or repair, or ordinary wear over time.

7. Natural Variations

Our signs are made by hand, and handmade work carries small, expected variations.

• Minor differences in finish, dimension and hue may occur between individual pieces.
• Perceived colour and brightness shift with room lighting, viewing angle, monitor calibration and screen resolution. Product renders and photographs are representative rather than exact.

These characteristics are inherent to handcrafted signage and are not treated as defects.

8. Contact

Our support team is available 24/7 and always happy to help.

info@fineystneon.com +1 888 595 5080

If you request a cancellation or refund, we welcome a brief note on why. It is never required and will never delay your resolution but it is how we get better.